Transitioning from one operating model to another, whether moving toward outsourcing or repatriating a business function, is one of the most over-looked activities. It is always assumed that the Transition will just happen, through an act of brute force. Transition Management has evolved into its own discipline with a set of proven processes and knowledge management tools. In reality, the Transition of service delivery, when managed correctly, provides the best opportunity to formally transform the way you do business.
Are you formally managing the transition of your business, or is it managing you?